Refund policy

Return Policy for Online Orders

We want you to be completely satisfied with your online purchase. If for any reason you are not, we offer a hassle-free return process. Here are the key points of our return policy:

1. 30-Day Return Window: You have 30 days from the date of delivery to return your item for a refund or exchange.
2. Condition of the Item: The item must be in its original condition, unused, and with the packaging intact.
3. How to Initiate a Return:
   Please return the goods to the following address:
   Tramontina Returns - IWS
   UNIT 2A, 1 CHELODINA STREET
   KEMPS CREEK 2178 NSW
   Please write your order number (#) on the parcel.
4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.
5. Exchanges: Unfortunately, we do not offer exchanges.
6. Refund/Processing Time: Once we receive your returned item and confirm it is in resalable condition, please allow 5-7 business days for us to process your return and issue a refund